About Detmer Consulting
Detmer Consulting, Inc. was founded in 1988 by Dick Detmer and provides consulting services, training publications, and employee and management seminars to businesses and organizations. The company provides expert training, motivation and retention strategies, marketing recommendations, operation management, and other advice. Major services include on-site training, consulting, the books "The Guide to Great Customer Service" and "A Practical Guide to Working in an Equipment Rental Business," customized employee newsletters, and chapter-by-chapter quiz booklets for the employee training books.
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About Dick Detmer
Dick Detmer is an expert in the equipment rental industry, as well as an authority in the area of customer service and selling techniques for rental and retail businesses. His extensive knowledge and expert insight have helped thousands of employers and employees. Dick presents over 50 seminars a year on numerous topics at both the employee and management levels. He was a full time college instructor, and received state-level Teacher of the Year honors as a tenured college instructor. Dick has also written monthly and bi-monthly columns for rental magazines for over 20 years, and is the author of a monthly employee newsletter devoted to the subject of customer service and selling excellence. As the president of Detmer Consulting, Inc., Dick travels extensively throughout the United States and Canada assisting businesses to become more profitable.
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